HOW DO I FIX MY INSIGNIA SHOWER OR BATH?

Self help and diagnostics.

The following is designed to aid and assist in any fault finding question or queries.

If you purchased Insignias "Total Parts Protection Plan" you also have one to one telephone assistance and can be accessed by calling 0844 369 3069. Calls charged approx 5pence per minute landline to landline. Mobile calls will cost more please check with your network provider.

Please supply your order number at the time of purchase as this service is only available to 2nd year plan protection members

Below are a common selection of situations that can be encountered over the years with serviceable parts. We hope the following assist you! Please check under the heading applying to you

Fault diagnosis WATER

Pump on gravity fed system pulses so water comes out in spurts.

This could be a few things, if just installed you have the wrong pump or it could be correct but in wrong position. If it pulses with a shower the chances are, it will be on the hand shower application more than others. You need to consult shower pump makers regards this offering the requirements we have stated required for your product. If you have had this installed sometime and been fine, the chances are lime scale has blocked the valve filters fitted in the back of the shower valve block. Unscrew you hoses hot and cold and with a torch check inside you will see filters, remove these check and replace if required. Also check hoses, as we have seen these blocked before in a very short space of time. Our showers operate high pressure and calcium build up is faster than with older systems. Think hard about a water softener it will answer future problems and keep you covered by warranty because remember calcium damage is not covered.

 

Bath and shower where water only dribbles out, old bath worked great before and tank supplied it fine.

You need a pump, increasingly more and more appliances operate on hi pressure systems and tank fed hot water is on the way out as it is very inefficient. Without changing your boiler this is a good investment. Tell your plumber you need a twin impeller hot/cold feed pump offering 2.5 bar pressure.

OR

If you have a combi boiler (CANNOT FIT PUMPS TO THESE!!!) Check supply pipes are not contaminated with calcium, the tap valves are not blocked by the same and filters are clear.

Shower

 

What water pressure is required to operate showers correctly and what about baths and basin taps?

2.5 bar is what we consider optimum pressure for all. A combi boiler is ideal just make sure it is not giving too much pressure. If it is, use a pressure reduction valve. If your house cannot deliver the required pressure you will need the assistance of a pump.

 

Water leaking from shower taps inside the cabin, or bath tap does the same.

The water cartridge in both needs replacing. Remove this and replace, just call us we have them in stock and not expensive BUT check for calcium problem first!! Big problem in some areas and will happen again if you do not purchase a water softener.

 

How to change

Bath taps on all whirlpools operate the same. In general, turn off water supply , flip out the blue and red button on mixer tap. Inside you will see a small grub screw. Loosen but not remove. Pull off lever. Now unscrew the dome head and remove cartridge. Exchange with new and replace. Same principle applies to divertor valves as well.

NOTE: If you cannot remove the chrome dome of your tap, you will need to replace the tap. Most bath taps come singularly in some cases the complete assembly needs purchasing.

Shower taps. Please see above. Thermal tap arrangements vary but in essence the same procedure is required. The thermo insert is not cartridge but removes by same principle. Shower taps if a complete valve replacement is required. Remove the parts as mentioned. Remove hoses to the rear MARK where each goes. Inside cabin, unscrew large nuts, withdraw complete assembly at the rear and refit new replacement unit. Reseal around holes in shower column back.

 

Temperature was fine when installed but now either too hot or cold.

If you have a thermostatic valve it could be this but turn off water pull bath or cabin out and remove flexi water supply pipes. Check for blockage inside pipe for calcium. THIS IS MOST USUAL CAUSE. If so change BOTH feed pipes and check all valves pipes and connections. In the rear of the tap body check filters located at the mouth where the water supply pipes connect. These could be blocked. No thermostatic valve then the problems will almost certainly be this. If your pipes are clear and pump fitted, it could be failing or filters blocked on this. Thermostatic valve fitted but all else good. The valve needs replacement.

 

Electrical Problems Showers

 

Bulbs gone in overhead shower light.

Easy enough to change. There are a few versions of lights

Led complete "ring" section or strips

Fluoresent

Standard bulb

Complete light fitting

Turn off the power supply and check which sort you have. Round small fitting, on some the bulb can be removed. On others the round small fitting is sealed and you need to pop this out from inside the shower and fit new

Florescent . DO NOT be hasty in changing the tube (unscrew the overhead rainshower and all is exposed) It is more likely to be the ballast not tube!! Choice here. Renew ballast OR fit a newer type LED ring. This does away with both tube and ballast and cuts failure rate many times over. Whichever you have they are all 12 volts power.

Led lights in cabin.

Pull shower away from wall. Check which has failed. Call 01908 317512 give exact details of how long / wide / number of bulbs they sill organise the correct type to be sent. Refit new strip. They either clip in or screw in. Sometimes one cannot be changed so maybe three or four strips are required. Not expensive!

 

Control panel does not light up or operate.

ALWAYS ISOLATE POWER SUPPLY!!!!!

This can be one of only two things. Control panel failure or electric box. Diagnostics for either can be difficult. In each case the control panel is easier to remove than electric box and it is also more likely to fail especially if the shower was connected without getting a full electrical safety certificate at the time of install. This certificate is not only required by ourselves as proof correct checks have been carried out, but BY LAW in most cases. Electrical surge will burn out either the electric box or control panel. With this in mind and under warranty: please go to www.insigniaproducts co.uk. Now to Customer Services page, provided you have already registered it will lead you to the "claims page" fill in the form and click "send". Expect a reply in a couple of hours as to what action to take. They will tell you to return an item and download return form fill in and send back to address on form. Also enclose copy (Not original!) of Part P safety certificate. When back at our UK distributors they will check it out for you free of charge replace whatever is required and send back to you by courier 24 hour delivery. Certificate enclosed all done freely within terms of your warranty. If no certificate they will call you and explain the problem and costs involved. Out of warranty period In all cases a check of returned item is free of charge. Go to our distributors home website link. Found here http://www.bathroombits4u.co.uk/instructions/Returns%20Form%20(2).pdf download fill in the form remove your control panel and attach form to it then send complete to address shown on form. ALWAYS fill in the form fully with full contact details. without these nothing can be done! They will call you and explain the problem and costs involved.

To remove shower control panel there are normally 4 x self tapping screws or 4 x nuts to remove. After isolating the electrical supply. Disconnect the wiring attached to this. Unscrew nuts or screws from the rear of the column and the control will now withdraw from the front. If it is refuses to come out DO NOT FORCE. Using a box knife carefully cut the seal around the panel making sure to not mark the column. The control will now come out.

To remove the electric box. Isolate from house mains first!!! Now checking the type of box you have you will find it is attached via 2 or 4 x nuts and bolts. First remove all connected wiring. Why not label each wire first, in order you will know which couples to which on re-install, if no markings are present . Remove nuts and bolts withdraw the electric box.

NEVER under any circumstances attempt to take any item apart, no parts are reclaimable, none are repairable and all are unit exchange only.

Shower no longer generates steam.

This could be one of two things, the generator has failed or the electrical box has failed. If you contact customer service at http://www.insigniarange.co.uk/customerservice.asp they will advise. No matter if covered by warranty or you need to purchase a part, these are the people to go to! They will identify the most likely cause and ask you to remove this from your shower or bath then using the returns form with your priority message number given, send it directly back to ourselves. When with us we operate a 24 hour turnaround system where possible, this means the item gets checked (free of charge if out of warranty) fault is diagnosed and a replacement is sent by courier 24 hour delivery. If out of warranty you will be contacted and advised of cost first. Payment can be made instantly over the telephone to avoid delay.

To remove Steam Generator Turn off water supply at valves that should have been fitted. Isolate electric supply. Unscrew the "Water In" pipe. Repeat with "Waste Out" and "Steam Out". You will see attaching nuts and bolts. Unscrew these and withdraw from fixing.

Common cause of steam generator failures. Calcium build up on element. This gives symptoms of short bursts of steam or no steam at all. When removed you can generally see inside the water inlet this is the cause. THERE IS NO WAY TO CLEAN THIS OUT. THE UNIT MUST BE REPLACED. No electrical parts are reclaimable and this unit MUST be treated as SEALED. Another failure cause will be waste water not being allowed to run off to house waste. Make sure the waste pipe is clear by blowing down it. This will give symptoms such as hot water coming out of the steam outlet then tripping the RCD fitted etc. One other major cause is the "Gate valve" inside the generator has failed due to too high water pressure from install. Water is being let into the generator all the time and will give symptoms the same as a blocked waste. Also check supply feed of water is correct and pipes are not blocked by calcium.

Bath electrical problems

Bath electrical failure Control panel not working etc. Multi options have failed. Not just one item usually.

This can be one of only two things. Control panel failure or electric box. Diagnostics for either can be difficult. In each case the control panel is easier to remove than electric box and it is also more likely to fail especially if the bath was connected without getting a full electrical safety certificate at the time of install. This certificate is not only required by ourselves as proof correct checks have been carried out, but BY LAW in most cases. Electrical surge will burn out either the electric box or control panel. With this in mind and under warranty: please go to www.insigniaproducts co.uk. Now to Customer Services page, provided you have already registered it will lead you to the "claims page" fill in the form and click "send". Expect a reply in a couple of hours as to what action to take. They will tell you to return an item and download return form fill in and send back to address on form. Also enclose copy (Not original!) of Part P safety certificate. When back at our UK distributors they will check it out for you free of charge replace whatever is required and send back to you by courier 24 hour delivery. Certificate enclosed all done freely within terms of your warranty. If no certificate they will call you and explain the problem and costs involved. Out of warranty period In all cases a check of returned item is free of charge. Go to our distributors home website link. Found here - download fill in the form remove your control panel and attach form to it then send complete to address shown on form. ALWAYS fill in the form fully with full contact details. without these nothing can be done! They will call you and explain the problem and costs involved.

Bath Control panel removal.

ISOLATE FROM ELECTRIC MAINS IN ALL CASES

In most cases this can be done simply. Some have two screws under the chrome outer ring. Some just need carefully levering up as they are clipped in. When removed you will see one connection, usually a grey lead. Disconnect this and remove from bath

Bath electrical box removal.

Pulling the bath away from the wall locate the box that has wires leading from it. The box will be bolted to the chassis of the bath usually. Unbolt, remove wires marking them first if not marked in order correct replacement is made. DO NOT ATTEMPT TO REPAIR NO ITEMS ARE RECLAIMABLE. ONLY CURE FOR A FAILURE IS REPLACEMENT

Whirlpool motor humming and possibly knocks out /trips the RCD fitted.

Pull bath away from the wall, locate pump and electric motor. Isolate mains. Check for blockage as this is most common, Children's broken bath toy, pieces of jewellery etc. Some pumps have an exposed impeller, with this type you can try to move the impeller back or forth with a screwdriver gently first pushing one way on the vane then the other. If it moves only one way there is something stuck in the pump. If you do not have this kind of pump then you will need to remove it and check the same procedure by hand turning the motor. If the item can be freed it should work again afterwards. If not do not attempt repair. The pump and motor assembly need replacement.

Nothing jammed in impeller? Remove and replace whole assembly

GENERAL FITTINGS PROBLEMS ETC

Does my product need servicing?

If you purchased a steam shower cabin, a whirlpool bath a shower cabin or enclosure the simple answer is yes it does! Like any mechanical or electrical product, prevention is the cheapest and easiest way to avoid costly breakdowns and hassle!

Here are our recommendations.

12 months, pull your bath or shower away from the wall isolating electrical connection first.

Check whirlpool motor air intake is clear vacuum out and dust fluff etc

Check supply water pipes for corrosion from lime scale, calcium build up

Check tightness of all joints tighten where required.

Check electrical connections for any obvious signs of poor original connection or other. Never repair yourself. ALWAYS USE A QUALIFIED ELECTRICAL CONTRACTOR.

Check all flexi pipe hose clips

Check for signs of water leaks under the product or where it has been standing.

Remove Overhead shower head and clean out any Calcium build up from holes

Repeat with hand shower

Check hand shower hose for wear.

Check foot spa hose for wear.

Visually inspect all hoses all fixtures and all fittings. Tighten or replace where required.

 

How do I clean my shower?

We sell shower cleaner spray but always use the Ozone feature as well. Turn this on for 20 mins with doors closed 2-3 times a month, it will assist in the resistance of mould growth along with disinfect the shower killing various bacteria. Here's a tip for glass. Try RainX products! If you Google it a full description will appear and where to purchase. Yes made for car windscreens but that environment is far harsher than your shower. Splash marks do not like to stick to glass! Never clean with the shower still hot. Wait until it cools to room temperature naturally.

 

How do I clean my whirlpool bath?

Easy enough just follow this! Proper Care and Maintenance of Your Whirlpool Tub

Keeping your whirlpool tub clean and free of bacteria is essential for the health of your family and the life of your whirlpool. Cleaning the surface as well as the jets and plumbing system twice a month will keep your whirlpool tub working properly.

Whirlpool Surface Care

After every use, wipe down the entire surface and basin of the tub. This will prevent mildew from building up in the corners and

edges of the jet openings. Make sure to use a soft cloth or squeegee to absorb any residual water left in corners and avoid

scratching the surface of the whirlpool. When undertaking maintenance cleaning, use a mild non abrasive cleaner and avoid

detergents, disinfectants or cleaning products that come in an aerosol can. Keeping up on regular cleanings will save time and effort during monthly deep cleaning.

Whirlpool Jet and Plumbing Maintenance

Before performing the whirlpool system cleaning process make sure that all of the jets are closed tightly so there is no air induction.

Fill the tub with hot water until the water level is just above the highest jet. Be careful not to start the whirlpool before the water has reached the appropriate level. Running a whirlpool without water can damage the pump seals which will lead to leaking or failure. Once the whirlpool tub is full, add cleaning product ( We sell the products you need!) and let the whirlpool run for 10-15 minutes with the air controls fully open. After this, drain the tub completely and refill the tub with cold water. Run the whirlpool for 5-10 minutes to rinse the system. Dry completely afterwards and your whirlpool will be clean for another two weeks to a month depending on the amount of usage.

Chrome fittings rusting in shower /bath and the chrome is coming off my bath taps and plug.

Have a word with however cleans the items in your house, they have been over enthusiastic. Sounds like Mr Muscle, or Limelight or even one of the many other products of this kind on the market today. They will kill Chrome bright work. Always use delicate products!! You don't use sandpaper to shave!

The water inlet chrome cover whirlpool bath broken.

Call 01908 317512 order a new one and do not use until it has been replaced

Below is an excerpt of a complaint received

We continued using the bath (what else could we do with two children aged three and five?) but point out this is very dangerous as a child can get their fingers or flesh sucked into this causing bruising. To add to the problem the whirlpool pump has stopped working. Please help.

Firstly NEVER allow children to use the whirlpool feature of these baths. We are explicit, these baths are not designed for children, the jets as you know are very powerful and not at all recommended for children let alone young ones! Now your problem, under normal circumstances the inlet cover will not break unless it has been hit with some force. If it breaks remove it and try to piece all broken sections together. Whatever is missing has been sucked into the system, if small it would get fired out of the jets but if a large section it will jam the pump. This is what has happened to you. You now need a tradesman to remove the cover of the pump and the remove the offending item from the impeller. If the pump no longer operates you will need a new pump. Never use a bath or shower bath whirlpool with this broken as other items could get sucked in as well (soap etc).

Crazing around steam outlet on a shower or shower bath.

The cause of this will be only two things.

Excessive use outside the guild lines found here:

http://www.insigniarange.co.uk/instructions/Steam_Safety_Please_Read.pdf

15 Minutes is the maximum recommended period.

Or

The steam outlet into the shower or shower bath has not been correctly opened.

There is nothing to ever suggest any product fault is behind this. The reason for it WILL BE overheating in either of the two fashions mentioned above.

This problem is NOT COVERED by warranty and is not product failings but use. The acrylic finish has expanded faster than the glass fibre body underneath due to operation beyond it's designated design, causing excessive heat build up.

PLEASE BE AWARE OF THIS AS IT IS COVERED IN THE INSTRUCTIONS OF ASSEMBLY IN ADDITION.

Leaking from the glass front panel of a whirlpool bath or steam shower / bath.

The cause of this is mishandling on install or moving the bath tub around in the room. We have never heard of these leaking after correct install. Please see instructions on handling. If you have a bath with this panel as per instructions NEVER LIFT BY BRIDGING RUBBER OVER THE TOP OF IT. This will pull up the glass from the seal. Commonsense really? We think so but on occasion it does happen!

To cure this you need to remove the bolts retaining the rubber bridge. Lift out the glass, clean off ALL sealer which is not difficult but time consuming, (never skimp on this!) from the insert channel and the glass itself. Reseal using silicone sealer. Remember to undertake a neat and unbroken section. Press glass firmly into place. Refix bridge clean off excess sealer and leave for at least 24 hours. Remember to never again lift or move the bath tub from this position as it is NOT covered by warranty under any circumstances.

Leaking shower from a glass panel or where fixed to tray or tub.

This will be because the shower has been incorrectly sealed in the first instance on assembly. Logic suggests that the product itself cannot be at fault because it is all made of impervious materials. To reseal panels in not always easy and this is why in the few seconds it takes on assembly to seal correctly , is so important. First try sealing from the outside of the cabin leaving 24 hours then checking again. If this does not work and it is usual it may only have a 50% chance, you now need to remove the offending panel. Remove EVERY PIECE of sealer on all mating surfaces then replace fully sealed. Leave 24 hours and check. NOTE if you used a professional installer and he worked following assembly instructions 100% he should not charge to undertake this. It would have been him who incorrectly sealed the cabin in the first instance.